Fuji Xerox (Hong Kong) is fully aware of our roles and responsibilities in promoting the development of a sustainable society. An emphasis on corporate citizenship has prompted us to respond with sincerity to the demands and expectations of the society in our business activities, thereby creating new value for the community on a continual basis.
Fuji Xerox (Hong Kong) considers continuous stakeholder engagement as one of the indispensable processes to enhance environmental, social and governance (ESG) management. Through multi-channel communications with our stakeholders, we address climate risk by creating shared values and fostering collaboration. We cooperate with industry practitioners to pave a sustainable pathway amid the changing business environment.
We have long been an advocator of Global Reporting Initiative (GRI). Our collaboration with GRI is strengthened further as we are honored to be the only member company from Asia joining the Project Working Group for reviewing and updating the waste-related disclosures in the GRI standards. In July 2019, a public consultation workshop on the exposure draft standard was organized in Hong Kong where we shared the key recommendations of the Project Working Group on new concepts and proposed disclosure contents. During the consultation, group discussions were held to encourage local stakeholders to offer their feedback on the draft. The revised standard was then published in May 2020, enabling organizations to embrace circularity by fully understanding and disclosing all waste-related impacts.
Striving to take the lead in sustainability, we have been offering innovative technologies to simplify workflow and improve productivity so as to create greater sustainable success with our customers. Business process automation has been a prominent technology for companies to achieve digital transformation and improve performance. Fuji Xerox (Hong Kong) has optimized its locally developed ESG smart data management tool called iESG by adopting robotic process automation (RPA) to further streamline processes and enhance data accuracy.
In the data collection process of iESG, RPA replaces manual data entry by interacting with various digital systems, auto-capturing data and bill images to streamline the overall flow of iESG data entry and consolidation. Users not only save time for repetitive tasks, but also minimize human errors. This upgrade enables our customers to optimize their ESG data management through an easy, effective and environmentally friendly technology.
Roles of RPA in ESG data collection process
To help our clients create a smart office, Fuji Xerox (Hong Kong) introduced the print management solution - ApeosWare My Document Portal (AMDP) PRO. AMDP PRO is a digital platform that uniquely combines print management with security, data capturing and routing as well as sustainability data analysis. In addition to secure user authentication and follow-you printing, documents can be printed with Quick Response (QR) code to enhance security and traceability, avoiding frauds and protecting sensitive information throughout the document life cycle.
Productivity and efficiency are important to corporates while users are expecting a higher degree of automation in handling a huge amount of physical and digital documents in day-to-day operations. On the AMDP digital transformation platform, important data can be intelligently recognized and captured after a document is scanned. The captured data, together with the document, are then routed to different file repository or cloud storage. With Smart Analytics, a real-time paper usage analysis covering both overall individual user’s usage can be shown instantly on the dashboard with charts, thus allows the administrator to further review the usage data at different levels and measure them against the historical record and goal of the company.
In FY2019, Fuji Xerox (Hong Kong) continued to serve as one of the corporate partners of final-year projects of the Environmental Management and Technology program of The Hong Kong University of Science and Technology (HKUST). This collaboration allowed students to apply their academic knowledge while gaining hands-on experience in the corporate sustainability field under the supervision of our colleagues. In July 2019, the capstone project group presented their deliverables, including a localized industry-specific benchmarking database of ESG information and an input feature for iESG about governance disclosure. It was hoped that the findings by the students could enhance iESG in narrowing the gap between investors and listed companies in ESG information disclosure.
HKUST capstone project team members, professors and our representative after the presentation in our head office
Fuji Xerox (Hong Kong) recognizes the increasing importance of climate-related issues on companies’ growth and sustainability development. It is also pleased to learn that climate change disclosure was included in the amended SEHK ESG Reporting Guide as a new aspect, and issuers are required to disclose significant climate-related issues. To better meet the needs of customers and help them keep abreast of the compliance requirements, a climate risk assessment element was developed for iESG based on the deliverables by the HKUST capstone project group. The assessment with various sets of questions is designed with reference to the Recommendations of the Task Force on Climate-related Financial Disclosures (TCFD), guiding users to identify climate-related risks and opportunities. With the data consolidated in iESG, companies can specify targets, formulate actual plans and develop solid measures that will help achieve the goals. A report containing market trend analysis from credible sources, useful links for reference and suggestions for future planning will be generated. Upon completion of the assessment, companies can gain a better insight into their climate-related risk management and make improvements.
Fuji Xerox (Hong Kong) has actively sought to improve our environmental, energy and carbon management through benchmarking against sustainability pioneers and international standards.
Environmental Management System (EMS)
|We are the first company in Hong Kong to be certified with the ISO14001:2015 EMS and accredited by two accreditation bodies – the Hong Kong Accreditation Service and the United Kingdom Accreditation Service.|
|Forest Stewardship CouncilTM (FSCTM) Chain of Custody||Our stringent management of the paper product value chain has been recognized with FSC Chain of Custody Certification since 2007.|
|We verified our practices against the ISO 20400:2017 Sustainable Procurement – Guidance in 2017. The results demonstrated that we successfully integrated sustainability into our procurement processes.|
(Seiri, Seiton, Seiso, Seiketsu and Shitsuke)
|Originated in Japan, the 5S practices including the principles of Sort, Straighten, Shine, Standard and Sustain have been adopted to improve quality and productivity in our local warehouse operations since 2002.|
Energy Management System (EnMS)
|The standard is a globally accepted framework for managing energy. We were the first local office-based organization to obtain the ISO 50001:2011 EnMS in 2012 and managed to obtain the new ISO 50001:2018 EnMS certification in 2019.|
|Energy Review||In our head office, we conduct annual energy review to identify areas for improvement for enhancing energy efficiency.|
|Carbon Neutral Operations||Since FY2014, we have achieved carbon neutral operation through investing in carbon offsets in hydro or wind farm projects in the Asia-Pacific region.|
|Paper Usage Management||By adopting our solution, ApeosWare My Document Portal (AMDP) PRO, we have successfully reduced the paper usage and hence drastically reduced carbon emissions.|
Fuji Xerox (Hong Kong) highly values fairness, openness and transparency in our procurement process. In response to the increasing concern about a sustainable supply chain, we have been actively engaging our suppliers to adopt sustainable business practices through the 360° of SustainabilityTM, a holistic lifecycle covering every aspect of our environmental performance management from initial procurement, manufacturing process, customer usage to end-of-life disposal.
To further strengthen the long-term business relationships with our stakeholders, especially our suppliers and purchasers, we incorporated ISO 20400:2017 Sustainable Procurement - Guidance into our procurement process in 2017 to create value by improving productivity, assessing performance, enhancing communication among stakeholders and encouraging innovation.
Fuji Xerox value chain
To fulfill our corporate citizenship and contribute to the society through compliance, Fuji Xerox (Hong Kong) has developed comprehensive surveys to monitor our suppliers’ sustainability performance in accordance with ISO 14001 EMS and other management systems and would review their performance regularly.
Addressing sustainability at every stage of our value chain, Fuji Xerox (Hong Kong) strives to minimize the environment impact caused by its business operations. To reach the long-term goal of our Sustainable Value Plan 2030, we have been continuously adopting and advocating various initiatives to address environmental issues. In FY2019, we achieved a 1.6% annual reduction* in carbon emissions with ongoing measures that have been continuously reviewed and enhanced.
|Upgrade server systems|
|Using real time energy tracking system|
|Adopt energy efficient lighting devices and electrical appliances in offices|
|Zone lighting devices|
|Implement “earth hour” during lunch every day|
|Conduct “computer-off” checks|
Besides, we have been reducing carbon emissions from transboundary movement of e-waste since the Producer Responsibility Scheme on Waste Electrical and Electronic Equipment covering regulated electrical equipment was implemented in Hong Kong. Considering the stricter recycling regulations in place worldwide, we have been working with licensed local recyclers to handle used multi-function printers, spare parts and consumables since December 2018.
* The annual comparison includes the gasoline consumption data of the Managing Director’s car and the electricity consumption data of the Macau Office in FY2018 and FY2019.
Fuji Xerox (Hong Kong) has initiated various engagement events, surveys, systems and processes to create or maintain a good customer experience. Our dedicated client consultants have made follow-up calls or undertaken on-site service visits to customers regularly under the Initial Customer Care Program over the years. With the well managed voices of customers (VOC) system, we provide timely responses to our customers along the journey through customer feedback analysis, anticipation of future customer needs and follow-up actions.
In addition, customer compliments represent not only an important VOC source that motivates us to keep doing better, but also an opportunity for us and our customers to contribute to a greener planet and sustainable environment for the future generations through carbon offsetting. In FY2019, we received over 9,500 compliments from our customers that highlighted our service excellence and contribution towards sustainability. Under our Visible Green Initiatives program, Fuji Xerox (Hong Kong) aims at achieving carbon neutral operations by purchasing no less than 80 kg of carbon offsets for every compliment received in support of a wind farm project in South India. The project not only promotes the use of renewable energy, but also facilitates the local village development by offering better access to electricity, improved air quality, cleaner water and job opportunities. In total, Fuji Xerox (Hong Kong) purchased 957 tonnes of carbon offsets and contributed nearly HK$15,000 under the program during FY2019.
Fuji Xerox (Hong Kong)’s Visible Green Initiatives in FY2019
Though we primarily operate in Hong Kong and Macau, Fuji Xerox (Hong Kong) will continue to proactively solve climate issues. Apart from various environmental conservation initiatives, Visible Green Initiatives will be continued in FY2020 to promote renewable energy and help us sustain as a carbon neutral operation.