FUJIFILM Business Innovation
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Report Scope and Approach

Reporting Objectives

Adhering to Fujifilm Group’s aim of developing into a company that can make a greater contribution towards a sustainable society, Fuji Xerox (Hong Kong) recognizes its role and responsibilities at the forefront of sustainability as it pursues business excellence. We have strictly followed the Plan-Do-Check-Act (PDCA) improvement cycle with the support of our pioneering Intelligent Environmental, Social and Governance (iESG) 2.0 management tool that ensures the accuracy and validity of our qualitative and quantitative sustainability data through data consolidation. Anchored by our “open, fair and clear” corporate culture, this report is developed to facilitate a better understanding of Fuji Xerox (Hong Kong) in terms of our business development plans and latest goals and initiatives. We also aim to address the sustainability issues that are important to our stakeholders, as well as demonstrate how we incorporate sustainability values into our management approach at every level.

This is our 11th annual sustainability report that follows the Japanese financial year which officially ends on 31 March. As such, the projects and plans mentioned in this report may be still in progress, may have been completed, or may be scheduled to roll out in the next fiscal year.

Reporting Scope and Reporting Period

This report covers information on significant economic, environmental and social impacts incurred in our operations between 1 April 2019 and 31 March 2020 (i.e. FY2019) in the following locations:

  • Hong Kong Island’s offices
  • Tsuen Wan’s Logistics and Warehouse
  • Kwai Hing’s Document Technology Center
  • Macau office

Due to the different data collection systems implemented in individual offices, some performance data related to the Macau office has not been included.

Reporting Principles

This Sustainability Report complies with:

  • The internationally recognized Global Reporting Initiative (GRI) standards issued in 2016, ISO 26000:2010 Guidance on Social Responsibility, United Nations (UN) Global Compact Initiatives, UN Sustainable Development Goals (SDGs), Business Environment Council (BEC) Handbook of Understanding Materiality for Environmental, Social and Governance Report, The Stock Exchange of Hong Kong Limited (SEHK) Environmental, Social and Governance (ESG) Reporting Guide and Fuji Xerox Operating Companies’ Sustainability Report Guidance
  • Stakeholder concerns
  • Benchmarking against other industry players

External Assurance

This report was prepared in accordance with the GRI standards: Core Option with respect to the extent of coverage and the information provided. To ensure credibility of this report, Fuji Xerox (Hong Kong) appointed Hong Kong Quality Assurance Agency (HKQAA) to conduct an independent verification of this report according to the GRI standards, ISO 26000:2010 Guidance on Social Responsibility and SEHK ESG Reporting Guide. For details of the assurance statement, please refer to the Verification section.

CSR Management

The Fujifilm Group has developed the approach to Corporate Social Responsibility (CSR) that contribute to the sustainable development of society by putting its Corporate Philosophy into practice through sincere and fair business activities. Under the approach, FUJIFILM Holdings Corporation has established the Sustainable Value Plan (SVP) 2030 in 2017 which the Fujifilm Group will introduce further measures to resolve social issues through its business activities, including the launch of innovative technologies, products and services.

Our parent company Fuji Xerox Co., Ltd. first published the Fuji Xerox Environmental Progress Report 1998 in 1999, followed by the Environmental Report from 2000 to 2002 and eventually the Sustainability Report https://www.fujixerox.com/eng/company thereafter. As an operating company overseas, Fuji Xerox (Hong Kong) ensures making appropriate information disclosures as well as verifying if our business activities are responding to the needs of all our stakeholders whenever possible, thereby creating value to our stakeholders and reflecting our business performance. Although we are not a listed company in Hong Kong and are not obligated to publish this report, we believe that sustainability reporting is a valuable means of stakeholder engagement. We expect to ensure the integrity of our decision-making processes, enhance our CSR management and comply with international, local and industrial requirements under the GRI standards through active disclosure. Ultimately, we expect to make an active influence on our stakeholders by further advocating local changes, addressing social issues and strengthening the bonding between us and the society.

Material Aspects and Stakeholder Engagement

Fuji Xerox (Hong Kong) undertakes regular materiality assessments to identify pertinent issues in accordance with the GRI standards and evaluate their relevance to our business and stakeholders. We have also adopted other applicable guidelines and principles, such as AccountAbility’s AA1000 Standards.

Since we published our first Sustainability Report in 2010, we have defined the report’s material aspects by reviewing the feedback from the Fuji Xerox Annual CSR Survey, which was developed based on international and Japanese standards and guidelines, including but not limited to the Ten Principles of the UN Global Compact, the Japan Association of Corporate Executives’ New Corporate Assessment Standards and UN Sustainable Development Goals (SDGs).

Through this materiality assessment that takes local benchmarking platforms into consideration, the voices and opinions of internal and external stakeholders are included through below channels:

  • “Green Tour”: First introduced in 2010, this is an innovative two-way communication platform through which stakeholders are invited to visit our carbon neutral facilities. Under social instability and the impact of COVID-19, we organized two tours with the visit from 28 stakeholders in FY2019.
  • Stakeholder Engagement Survey: Not only do we invite our stakeholders to provide feedback on our performance in the environmental, social and economic areas, but also encourage them to share their views on Fuji Xerox (Hong Kong) and the sustainability challenges they have ever faced. Through the survey result, it is encouraging that our leadership performance in ESG disclosures was highly recognized by both our internal and external stakeholders. More than three quarters of our employees and all of our external stakeholders have rated our leadership performance on the commitment and the degree of transparency on ESG disclosures as “Good” or “Excellent”.

Moreover, the collected feedback was categorized and formed a materiality matrix that reflected the frequency of an issue referenced by various stakeholders. Topics in the “High-High” area of the Materiality Matrix Diagram were classified as material matters, and other matters indicated might be discussed.

Materiality Matrix

Material matters identified in the “High-High” area of this Materiality Matrix Diagram will be discussed in the following sections.

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Importance to Fuji Xerox (Hong Kong) Limited

Our CSR Improving Mechanism


For detailed linkage between material topics and SDGs, please refer to GRI Content Index.

Our Values and Their Connection with Sustainable Development Goals (SDGs)


Our Response to Stakeholder's Needs

Stakeholders Concerns Engagement Platforms
  • Quality of Products and Services
  • User-friendly Design
  • Cost Effectiveness of Services
  • Responsiveness of Services
  • Information Security
  • Customer Satisfaction Survey
  • ISO/IEC 27001 Information Security Management System Audits
  • Website
  • Press Release
  • Safe Working Environment
  • Fair Working Conditions
  • Benefits and Welfare
  • Career Development
  • Employee Satisfaction
  • Staff Communication Meetings
  • Managers’ Gathering Sessions
  • Employee Relation Activities
  • Newsletters
  • Economic Stability
  • CSR Performance Management
  • Business Ethics
  • Fair Trade
  • Code of Conduct
  • Irregular Meetings
  • Letters
Global Environment
  • Low Carbon Office
  • Eco Product Life Cycle
  • CSR Recognition
  • Sustainable Procurement
  • Various Audits (ISO 14001 Environmental Management System, ISO 50001 Energy Management System, FSCTM Chain of Custody, 5S, etc.)
  • Irregular Meetings and Visits
Local Communities
  • Social Contribution
  • Employment Opportunities
  • Mentoring
  • Employing Vulnerable Individuals
  • Charity Events
  • Fund Raising Campaigns
  • Irregular Meetings
Shareholders/ Investors
  • Economic Sustainability
  • Workforce Stability
  • Governance and Risk Management
  • Legal Compliance
  • ISO 22301 Business Continuity Management System Audits
  • Internal Audits
  • CSR Review
  • Regular Meetings
  • Reports

Management Approach

Aligned with our parent company Fuji Xerox Co., Ltd.’s mission and responsibilities as a good corporate citizen, we attach high importance to creating value for our six defined stakeholder groups. Please find below the summary of our management approach to building trust and engaging with our stakeholders with our CSR management practices and processes.

Engagement with Customers

In the new era of digital transformation, Fuji Xerox (Hong Kong) recognizes that innovation is crucial for staying agile amid the ever-changing business environment and swiftly addressing the increasingly diversified demands and expectations of our customers. In response to the new challenges, we strive to help our customers understand their current business performance and improve their productivity and working efficiency through a wide range of assessments and solutions. Through interactive communication with customers at all points, we have seized the opportunities to develop long-term customer relationships based on trust and achieved mutual growth by always meeting their needs. The development and feature enhancements of the iESG 2.0 management tool demonstrate our innovative efforts to be more responsive to our customers’ needs in data management, performance tracking and sustainability reporting.

Engagement with Employees

Valuing the importance of human asset, Fuji Xerox (Hong Kong) endeavors to provide an inspiring environment for employees to propel their growth beyond their job duties and cope with different challenges so as to contribute to both our business and the community. To strengthen our employees’ motivation and empowerment, we have implemented a wide variety of engagement initiatives aiming to promote workplace diversity, improve job satisfaction, strengthen their sense of belonging and provide personal learning and development opportunities.

Engagement with Suppliers

Fuji Xerox (Hong Kong) attaches high importance to the relationships with our suppliers. We have been committed to strengthening our CSR foundation across the whole supply chain, covering the environment, ethics and human rights. To ensure our suppliers recognize the importance of CSR management and pursue continuous improvement, we actively and frequently communicate with them on our CSR philosophy and management approach, and thereby we can grow and respond to the rapidly changing business environment together. With the concerted efforts we have made over the years, we are pleased to see that many suppliers have developed green and sustainable procurement strategies in line with ours. We will continue to leverage our influence over the supply chain and hence contribute to a sustainable society.

Engagement with Global Environment

To achieve sustainable development, Fuji Xerox (Hong Kong) developed its first Environmental Policy in 1985 and replaced it with our Sustainability Policy in 2010. With the implementation of ISO 14001 Environmental Management System in the second half of 2002, environmental considerations have been integrated into different areas of our business. The system has also facilitated our pursuit of continuous improvement through the PDCA improvement cycle. Fuji Xerox (Hong Kong) fully recognizes and supports the efforts FUJIFILM Holdings Corporation and Fuji Xerox Co., Ltd. have made in incorporating sustainability into every aspect of the entire value chain. The establishment of SVP 2030 has motivated us to actively minimize the environmental impact of our business processes, provide customers with products and services that help reduce their environmental footprint and promote sustainable paper procurement.

Engagement with Local Communities

Committed to supporting cultural development and creating a better society, Fuji Xerox (Hong Kong) serves people from all walks of life, particularly those in need, through our strong and caring “Volunteer Network”. We advocate the collaboration with local communities as a responsible corporate citizen and respond to the society’s needs and expectations through initiating and promoting different volunteering programs, including those focusing on environmental conservation, child welfare and cultural preservation. We also treasure the opportunities to work with non-governmental organizations (NGOs) and institutions that strengthen the relationship between us and the society and allow us to support our future generations. The regular collaborations with universities and academic institutions offer students an important opportunity to integrate innovative ICT applications into their daily lives. The engagement with local communities represented a valuable means of social contribution despite of the challenges from social unrest and the outbreak of COVID-19 in FY2019. We will continue to make meaningful contribution to the society by fully utilizing our business strengths.

Engagement with Shareholders/Investors

Fostering an “open, fair and clear” corporate culture is crucial for us to run our business with a sincere and fair approach while keeping up with the dynamic market and addressing new challenges. In response to the ever-changing trends and economic uncertainties, we have been working closely with our counterparts and achieving our CSR targets. Moreover, we have made great efforts to excel as a business innovation partner specializing in document services and communication through benchmarking our company against industry pioneers. More importantly, it has been our aim to be a key source of profit of our parent company Fuji Xerox Co., Ltd. and to deliver exceptional performance for the shareholders/investors of FUJIFILM Holdings Corporation.