FUJIFILM Business Innovation
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Top Commitment

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Our Top Priority

The fiscal year (FY) 2019 was undeniably a challenging year for Fuji Xerox (Hong Kong) Limited. The sluggish global economic environment and the local macro situation weighed on our business. Meanwhile, Fuji Xerox Co., Ltd. became a wholly owned subsidiary of FUJIFILM Holdings Corporation in November 2019 and will be renamed FUJIFILM Business Innovation Corp. on 1 April 2021 with the commitment to continuously delivering business innovations through cutting-edge products, solutions and services made possible by the synergy of group-wide technologies under the Fujifilm brand.

Locally, Fuji Xerox (Hong Kong) refined our business strategy and operations in respond to the expectations of our customers and the communities where we are operating in. We pursued for synergistic collaboration between Fuji Xerox (Hong Kong) and Fuji Xerox Document Management Solutions Asia Limited since July 2019, and we are confident that its exceptional digital capabilities as an industry leader in transactional printing, document digitization and continuous improvement will give our business a strong push. Sustainability is always the top priority of the stakeholders. Observing the stricter requirements of the Environmental, Social and Governance (ESG) Reporting Guide issued by The Stock Exchange of Hong Kong Limited, Fuji Xerox (Hong Kong) has continued to develop different initiatives to mitigate the related risks.

Looking Backward

Fuji Xerox (Hong Kong) focuses on supporting our customers with various green solutions and reducing their carbon emissions by accelerating their digital transformation. We have been adhering to the FUJIFILM Holdings Corporation’s Sustainable Value Plan 2030 with Science Based Targets.

Besides, we have been at the forefront of business innovation by advocating and achieving Goal 8 – Decent Work and Economic Growth under the United Nations (UN) Sustainable Development Goals (SDGs). In August 2019, our ApeosPort-VII C5573/C6673/C7773 series was certified as “Highly Recommended” and “Highly Reliable” by Buyers Laboratory of Keypoint Intelligence in recognition of its remarkable performance in terms of reliability, usability, productivity and image quality. Enhancement of user experience is essential to our competitiveness, so we launched the ApeosWare My Document Portal (AMDP) v5.5 PRO manageability solution to offer customers a unique combination of print management and sustainability analysis. With its customizability and flexibility that take business performance to the next level, Fuji Xerox (Hong Kong) received the 11th Biz.IT Excellence 2019 by PCM, the leading computer and IT magazine in Hong Kong. We have also applied the advanced technology of Robotic Process Automation (RPA) to different business areas to meet the needs of our customers, such as the optimization of our locally developed Intelligent Environmental, Social and Governance (iESG) 2.0 management tool, a smart tool to manage corporate ESG data. By incorporating RPA in the data collection process, the process of inputting and consolidating iESG data and data accuracy can be significantly improved.

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Moving Forward

Staying competitive and one step ahead of our competitors are imperative to our success in FY2020. Not only do we need to expand our offerings to reach more customers, but also explore more value-added solutions through innovation in order to differentiate us in an increasingly competitive landscape. FY2019 was an unprecedentedly challenging year due to the struggling global economy, the social unrest in Hong Kong and the Coronavirus Disease 2019 (COVID-19) pandemic. While businesses were under immense pressure, they have to keep up with technological developments amid the sluggish global economic environment more than ever. Change is a constant. We believe that companies must embrace digital transformation as transformational experiences realized through technological innovation can help them scale up at a much faster pace. For Fuji Xerox (Hong Kong), these difficult times have demanded an increased focus on sustainability. We have been actively helping stakeholders cope with challenges brought by the pandemic.

Remote working and service have become a new normal against the backdrop of the epidemic. As the trusted business innovation partner, Fuji Xerox (Hong Kong) will continue to serve as a value provider to exceed our customers’ needs and expectations with innovative ideas in challenging times, whilst providing a safe working environment for employees. We are one of the registered information technology (IT) service providers under the government-funded Distance Business Program 2020. Our Business Process Management solutions are designed to facilitate the improvement of the entire business operations, maximizing operational efficiency. They also provide a new opportunity for companies to digitalize business model. Furthermore, our Business Continuity Plan (BCP) services can help mitigate the risk of business interruption and allow companies to maintain normal operations under stressful situations.

We can do no less in this globally connected world. The impact of the COVID-19 pandemic on society demands a total response. Challenges facing us go well beyond day-to-day operations. There are the global issue of climate change, increasingly stringent regulations and higher expectations from investors and shareholders, just to name a few. As a local sustainability pioneer, we will continue to leverage innovations to achieve the sustainable development goals in our business activities and support our stakeholders in a sustainable economic recovery, including the launch of innovative products, solutions and services that contribute to a sustainable society.